Global Telehealth Kiosk Market - Focused Insights 2024-2029

MARKET INSIGHTS

The global telehealth kiosk market was valued at USD 1.57 billion in 2023 and is expected to reach USD 4.53 billion by 2029, growing at a CAGR of 19.31% during the forecast period. The market is primarily driven by growing digital development in the healthcare sector and rapid acceptance of remote monitoring, telehealth, and telemedicine services. The increasing patient population and associated burden of healthcare systems led to increasing demand for telehealth kiosks. Worldwide, the growing digitalization, automation, and technology development across the healthcare sector resulted in increasing installations of telehealth kiosks. In addition, the constant development in telehealth and telemedicine integration, the rising government support to increase integration of telehealth systems in health settings, and the rapid shift of hospitals to homecare delivery are some of the major factors revolutionizing the market landscape and access to safe and effective care delivery through telehealth kiosks. Such factors are expected to boost the market growth continuously in a further period.

Telehealth kiosks use telecommunication technologies and allow medical professionals to treat patients remotely. It features video conferencing with health professionals and can store and forward diagnostics data and reports. A telehealth kiosk is a small physical booth that usually houses a computer, a monitor, a webcam, a microphone, and various mobile medical devices to capture basic medical data such as blood pressure or heart rate. The idea behind a telehealth system is that patients can access healthcare services conveniently at their local drugstore or on-site at work and access a range of medical specialists.

MARKET TRENDS & DRIVERS

Technology Advancements in Telehealth Kiosks

Telehealth kiosks demand optimized functionality to ensure the highest quality of care. Some telehealth kiosks often lack the accuracy and efficiency to deliver optimal and rapid patient care. So, the health systems increased their service efficiency and effectiveness by integrating artificial intelligence (AI) into telehealth kiosks. In telehealth kiosks, AI can streamline various aspects of telehealth, from optimizing patient flow and decision-making to enhancing diagnostic accuracy and patient health outcomes. Also, with the integration of AI, telehealth Kiosks can become smarter, capable of providing high-quality care services, and more responsive in underserved and remote areas. The Internet of Things (IoT) powered automated AI-enabled telehealth kiosks are fully automated and remote-controlled medical systems with various sensors that aim to deliver medical access in most distance areas worldwide. AI algorithms can easily detect disease risks like heart disease, diabetes, or cancer by analyzing patient medical history and data such as genetics and lifestyle variables. Furthermore, machine learning and the Internet of Things (IoT) in telehealth kiosk systems enhance diagnostics services and patient experience with AI and machine leading. Telehealth kiosks can anticipate even more personalized and efficient healthcare services, offering lucrative market growth opportunities. In addition, the integration of diagnostic tools in telehealth kiosks has become a revolutionary factor for future market growth in the past few years.

Telehealth Kiosks as New Point-Of-Care Consultation

Telehealth services are becoming a new norm as vulnerable rural patients have easier access to medical care. Telehealth kiosks are part of this evolution of telemedicine. These physical kiosks can be located in retail facilities, pharmacies, workplaces, schools, or the community. They provide points-of-care consultation facilities that allow patients to receive on-demand health assessments through biometric and diagnostic devices that allow healthcare providers to monitor their vital signs virtually. Patients living in rural and high-risk areas can also benefit from these telehealth kiosks because they are conveniently located and easily accessible, and these patients can also avoid direct appointments. For the success of these telehealth kiosks, biometric and diagnostic devices used to monitor and measure patient health rely on accurate and durable sensors. Sensors can be used with smart stethoscopes, thermometers, blood pressure cuffs, otoscopes, pulse oximeters, etc., to enable these kiosks. Telehealth kiosks changed disease management via point-of-care consultation by increasing access to specialized care, monitoring patient lifestyle changes, managing new real-time symptoms, and reducing hospital admissions.

Through telehealth kiosk platforms and integrated biomedical equipment, medical providers can virtually examine a patient using equipment similar to that found in their doctor's office. With the addition of point-of-care technology, clinicians can get on-demand results to make decisions right at the point of care, providing health systems with efficiency and cost reduction while improving health outcomes.

Rising Burden of Chronic Diseases & Hospitalization Rates

Chronic diseases are on the rise around the world. Telehealth kiosks can be used by patients with chronic conditions to improve the quality of care, encourage patients, and increase access to care. By using various healthcare delivery modalities like kiosks, physicians can reach out to more of the patient population and begin to cope with the global burden of chronic disease. Patients with stable chronic disease currently wait half a day to see a PCP for the management of their condition. When the kiosk is used as a care delivery alternative, the patient must spend only about 7 min at the kiosk, which can be done outside working hours. The aging of the population and changes in social behavior have contributed to the steady increase in these common and costly long-term health problems. The middle class is growing as urbanization accelerates, and people live sedentary lives. This factor increases the number of diseases such as obesity and diabetes.

INDUSTRY RESTRAINTS

Challenges Associated with Virtual Care with Telehealth Kiosks 

The adoption of telehealth kiosks is rising rapidly across the world. However, challenges with deploying telehealth kiosks and associated virtual care delivery are becoming major concerns due to bandwidth issues, access through various devices, integration into health organizations' infrastructure, working with existing workflow, and security concerns. These factors hinder the adoption of telehealth kiosks. Access to broadband in virtual care delivery at patients' sites or health facilities can be limited or restricted. For example, limited access to broadband in underserved areas and rural communities may challenge health organizations to install telehealth kiosks and deliver virtual care. Another restraint is whether a health facility must invest capital in specific medical equipment to deliver care or whether the organization must consider absorbing the cost of these devices to allow patients to securely access care from the comfort and convenience of their homes. Integrating telehealth kiosks into organizations and connecting with existing infrastructure is costly and burdens the health IT team to deliver a streamlined workflow continuously. Moreover, security concerns about patients' health data and rising data breaches are challenging market growth.

SEGMENTATION INSIGHTS

INSIGHTS BY APPLICATION

The global telehealth kiosk market by application is segmented into teleconsultation, vital sign monitoring, digital pharmacy, and other applications. The teleconsultation segment dominates and has the largest market share. The dominant share of the segment is due to the continued increase in demand for teleconsultation. Telehealth entails the application of digital information and communication technologies to offer healthcare services remotely, especially to people living in rural areas with limited access to high-quality healthcare. The applications of telehealth have positively impacted the availability of clinical solutions. Also, telehealth has improved access to healthcare services for disease management, consultations, therapies, and more. These factors led to increased segmental growth. Telehealth kiosk solutions enhance the customer experience by enabling interaction with professionals or medical experts who can serve multiple sites at the same time. As the healthcare industry is becoming increasingly concerned about staff shortages, telehealth kiosks can help by continuing to provide patients with access to professional care through teleconsultation.

INSIGHTS BY END-USER

The global telehealth kiosk market by end-users is categorized into healthcare providers, pharmacies, and others. The pharmacies segment shows significant growth, with the fastest-growing CAGR during the forecast period. Pharmacies are essential to health systems and are vital in offering care and managing general to critical health conditions. Today, retail pharmacies are more than just classic pharmacies. They have become an integral part of people's daily lives and are not only sought after when they are sick. This change was primarily driven by pandemics, accelerating the adoption of digital strategy initiatives for pharmacies. Telehealth kiosks are a cost-saving solution that uses telecommunications technologies to broaden healthcare outside the borders, whereas retail pharmacies enhance and complement existing pharmacy services. Telehealth is a cost-cutting solution that uses telecommunications technology to extend healthcare outside the retail pharmacy while complementing and enhancing existing retail pharmacy services. Telehealth, when implemented, also helps pharmacists establish and manage new relationships with their clients.

GEOGRAPHICAL INSIGHTS

The North American region dominates the global telehealth kiosk market and shows the highest growth during the forecast period. The U.S. accounted for a major share, followed by Canada. The U.S. dominates the regional market landscape due to the high advancement in healthcare infrastructure, digitalization and IoT adoption in health facilities, increasing surge of telemedicine and telehealth, and wide acceptance of technologies in healthcare management. In North America, the U.S. and Canada led to the rapid integration of telehealth services and created a huge demand for telehealth kiosks. In the region, the continuously increasing healthcare expenditure, robust technology infrastructure, favorable regulations, and rising penetration of remote monitoring services drive the demand for telehealth services.

COMPETITIVE LANDSCAPE

The global telehealth kiosk market report consists of exclusive data on 28 vendors. The market is highly fragmented. Large corporations dominate the market. However, there are significant growth opportunities for new entrants. Though the market is dominated by major players, many investigational and small companies are coming into existence with innovative solutions. American Well, CSI Health, IDOCTORCLOUD, KIOSK Information System, Olea Kiosks, and Sonka Medical Technology are some leading companies accounting for more than 60% of the global telehealth kiosk market share. These vendors are continuously developing and investing in telehealth kiosk platforms and are expected to dominate the market with continued engagement.

Recent Vendors Activities

1. In 2024, rural broadband service provider MEASAT and Mudah Healthtech, a local health IT company, signed an agreement to deliver digital health services in remote and rural communities of Malaysia. According to this agreement, Mudah aims to deliver more than 2,000 Sihand Xpress telehealth kiosks to a minimum of 1,000 rural doctors in areas covered by ConnectMe NOW, MEASAT's satellite broadband services.
2. In 2022, a telehealth platform, Docty, aims to set up around 100 telehealth kiosks across three states in India. As part of this Phygital Care Program, the company has partnered with local pharmacies, 100+ offline stores, and others in these three states.
3. In 2021, Delaware Libraries launched 3 telehealth kiosks in Sussex County. It helps community members to receive private virtual care. This launch was done with the Device Loaning Initiative in Delaware.
4. In 2020, Apollo TeleHealth experienced a significant rise in teleconsultation at the start of COVID-19. With the government's Digital India Movement, Apollo runs the largest telehealth services and offers over 20,000 teleconsultations daily. It launched a smart telehealth kiosk in India.
5. In 2022, Qmed Asia, a Malaysia-based startup, unveiled telehealth kiosks for corporate employees. These kiosks help diagnose around 16 vital parameters and provide secure health records.